Privacy Policy

1. Introduction

Welcome to the MIS Portal. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact the administrators of this system.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the portal, express an interest in obtaining information about us or our products and Services, when you participate in activities on the portal, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the portal, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names and Contact Data (Email address, phone number)
• Credentials (Passwords, password hints)
• Location Data (ULB assignments, location tracking for waste management data)
• Usage Data (Information about how you use our application)

3. How We Use Your Information

We use personal information collected via our portal for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To facilitate account creation and logon process.
• To manage user accounts and assign specific ULB permissions.
• To send administrative information to you regarding system updates, security alerts, and changes to our terms, conditions, and policies.
• To monitor, analyze, and report on the sanitation and waste management data you submit to the portal.

4. Will Your Information Be Shared with Anyone?

We only share and disclose your information in the following situations:

• Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Government Authorities: As a government-related MIS portal, aggregated data and reports are shared with authorized government officials and departments for monitoring and decision-making purposes.
• Vendors and Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., hosting services).

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

7. App Permissions (Mobile App)

If you use our mobile application, we may request access or permission to certain features from your mobile device, including:

• Camera & Storage: To allow you to take and upload photos of sites, bins, and activities directly to the portal.
• Location: To geo-tag your reports and verify inspection locations for data accuracy.
• Network: To sync data with our servers.

You can change your access or permissions for these features at any time in your device's settings.